PROBLEM: I understand the problem, but I don't fully understand what it's like to experience it.
To find a profitable problem to solve, you must understand what it is like to experience the problem
STEP 3: DEVELOPING EMPATHY
I would make Step 8 the offer-strengthening step, not another offer-design exercise.
The distinction is important:
Step 5: What is the offer?
Step 6: How is it packaged?
Step 7: Why is it valuable to this customer?
Step 8: How do we make the offer more compelling and increase confidence in buying it?
Step 9: What should we charge?
Step 10: Will people actually buy it?
So I would write it this way.
Step 8 — Increase Offer Value & Customer Confidence
The Problem We’re Solving
“My offer solves a real problem, but customers may still hesitate because they don’t see enough value or feel confident enough to buy.”
You now have a complete offer.
You know:
Who it’s for
The problem it solves
The solution
The desired outcome
The transformation
What the customer receives
How it is packaged
Why it is valuable
But a valuable offer can still be difficult to buy.
A customer may think:
“This sounds useful, but will it actually work for me?”
“Is it worth the money?”
“What if I don’t get the result?”
“Why should I choose this instead of another option?”
Step 8 is about improving the offer itself so that the customer sees greater value and has greater confidence in achieving the desired outcome.
The EVUNN Mindset Shift
From “Add More Stuff” → “Increase The Value And Reduce The Risk”
When experts hear that an offer needs more value, they often respond by adding:
More sessions
More PDFs
More videos
More bonuses
More support
More features
But more isn’t necessarily more valuable.
The goal isn’t to make your offer bigger.
The goal is to make the customer’s desired outcome:
More valuable → more believable → faster to achieve → easier to achieve → less risky.
This is where $100M Offers becomes especially useful.
📖 Book — $100M Offers
$100M Offers
Author: Alex Hormozi
For Step 8, this is the primary book.
You’ve already used Chapters 6, 8, 9 and 10 when designing the offer.
Now focus on the offer-enhancement section.
What To Read
Chapter 11 — Enhancing The Offer: Scarcity, Urgency, Bonuses, Guarantees, and Naming
Essential
This gives you the overall framework for strengthening an offer.
But don’t automatically apply every tactic.
Use only what genuinely improves the customer experience or reduces uncertainty.
Chapter 12 — Enhancing The Offer: Scarcity
Recommended
Learn when genuine scarcity can help a customer make a decision.
Do not manufacture fake scarcity.
Chapter 13 — Enhancing The Offer: Urgency
Recommended
Understand legitimate reasons why a customer may need to act now rather than later.
Chapter 14 — Enhancing The Offer: Bonuses
Recommended
Learn how additional components can increase value.
But ask:
Does this bonus help the customer achieve the outcome?
If not, leave it out.
Chapter 15 — Enhancing The Offer: Guarantees
Essential
This is particularly useful for thinking about risk reduction.
The question isn’t:
“What guarantee can I copy?”
It’s:
“What legitimate risk is preventing this customer from feeling confident enough to buy?”
Then determine whether there is an appropriate way to reduce that risk.
Chapter 16 — Enhancing The Offer: Naming
Skim
A clear name can make an offer easier to understand and remember.
But naming is not the main objective of Step 8.
Your EVUNN Action
Strengthen The Offer
Bring forward the Customer Value Proposition and Packaged Offer you completed in Steps 6 and 7.
Now look for opportunities to make the offer stronger.
1. Identify The Customer’s Buying Uncertainty
Start with the customer.
Ask:
“What might make this customer hesitate before buying?”
Possible reasons include:
They don’t trust the solution yet.
They’re unsure it will work for them.
The outcome feels too far away.
The process looks difficult.
They don’t understand what’s included.
They don’t know whether the investment is justified.
They have tried similar solutions before.
They are worried about wasting money.
They aren’t sure they can implement the solution.
Don’t guess if you already have customer evidence.
Use what you learned during customer discovery and validation.
2. Identify The Biggest Value Gap
Now ask:
“What is preventing the customer from seeing the full value of this offer?”
You may discover that the problem isn’t that your offer needs more features.
Perhaps:
The outcome isn’t clear enough.
The transformation takes too long.
The process requires too much effort.
The customer needs more support.
The proof is weak.
The offer feels risky.
The delivery is complicated.
Identify the one or two biggest gaps.
3. Increase The Desired Outcome
Return to your Customer Outcome.
Ask:
“Can the offer create a more meaningful version of this outcome?”
For example, instead of merely:
“Learn how to generate leads.”
Perhaps the meaningful outcome is:
“Build a repeatable process for generating qualified leads.”
The goal is not to exaggerate the promise.
It is to make the real value of the transformation visible.
4. Increase The Likelihood Of Success
This is one of the most important areas for expertise-based businesses.
Ask:
“What could make the customer more confident that they can actually achieve the outcome?”
Potential mechanisms include:
Proven process
Clear methodology
Demonstrations
Case studies
Examples
Templates
Feedback
Expert guidance
Implementation support
Checkpoints
Progress tracking
Use only mechanisms that are appropriate and credible.
5. Reduce The Time To Value
Ask:
“How quickly can the customer experience meaningful progress?”
You don’t necessarily need to shorten the entire transformation.
Instead, identify an early meaningful win.
For example:
Long-term outcome:
Build a repeatable client acquisition system.
Early win:
Identify and contact the first 20 qualified prospects using the new system.
That early progress can increase confidence.
6. Reduce Customer Effort
Ask:
“What unnecessary effort can we remove?”
You might:
Simplify the process
Provide templates
Provide examples
Pre-structure decisions
Create checklists
Automate repetitive tasks
Provide implementation guidance
The objective isn’t to remove all customer effort.
Some transformations require the customer to do the work.
The objective is to remove unnecessary friction.
7. Add Value-Enhancing Components
Now consider whether the offer genuinely needs additional components.
Possible additions include:
Tools
Templates, checklists, calculators or frameworks.
Support
Reviews, feedback or implementation assistance.
Resources
Relevant examples, guides or reference materials.
Access
Appropriate access to you, your team or a community.
But use this rule:
If removing it would not reduce the customer’s ability to achieve the outcome, question whether it belongs.
8. Consider Bonuses Carefully
A bonus should not simply be:
“Here’s another PDF.”
Ask:
“What related obstacle could this bonus help the customer overcome?”
A useful bonus might:
Save time
Remove an obstacle
Make implementation easier
Increase confidence
Help the customer avoid a common mistake
The bonus should support the core transformation.
9. Reduce Legitimate Risk
Identify the customer’s biggest perceived risk.
Then ask:
“What can I legitimately do to reduce that risk?”
Possible mechanisms might include:
A clear scope
Trial or introductory experience
Demonstration
Case studies
Proof
Milestone-based delivery
Appropriate guarantee
Clear expectations
Transparent limitations
Don’t promise outcomes you cannot control.
A guarantee should increase confidence without creating an irresponsible promise.
10. Use Scarcity And Urgency Only When They Are Real
Scarcity can be appropriate when there is genuinely limited capacity.
For example:
“Only five consulting clients can be accepted this month.”
That’s real if you genuinely have five available places.
Urgency can be appropriate when there is a genuine reason for acting now.
For example:
A workshop begins on a fixed date.
Avoid:
“Only 3 spots left!!!”
when there are actually unlimited places.
EVUNN should teach ethical offer design, not manipulation.
11. Give The Offer A Clear Identity
Now consider the name.
A good offer name should help the customer understand:
What is this?
and potentially:
What does it help me achieve?
Don’t spend hours trying to create a clever name.
Clarity beats cleverness.
12. Recalculate The Offer
Now compare the original offer with the strengthened version.
Ask:
Did we increase value?
Did we increase confidence?
Did we reduce unnecessary effort?
Did we reduce legitimate buying risk?
Did we improve the customer’s experience?
Did we avoid unnecessary complexity?
If you simply added more components without improving these things, you’ve probably made the offer bigger rather than better.
Your Offer Value Test
Before moving on, ask:
Outcome Test
Is the desired outcome genuinely valuable?
Confidence Test
Does the customer have good reasons to believe the offer can help?
Speed Test
Can the customer experience meaningful progress quickly enough?
Effort Test
Have we removed unnecessary effort?
Risk Test
Have we addressed the biggest legitimate buying risk?
Value Test
Does the offer now feel more valuable than it did before?
Integrity Test
Are all our claims, guarantees, scarcity and urgency genuine?
That last test is important.
EVUNN should help experts build credible offers, not artificially inflated ones.
Your Step 8 Deliverable
By the end of this step, you should have an:
Offer Value & Confidence Blueprint
Containing:
Customer Buying Concerns
↓
Value Gaps
↓
Desired Outcome Strengthened
↓
Success Mechanisms
↓
Early Value / Quick Win
↓
Effort Reduction
↓
Value-Enhancing Components
↓
Risk-Reduction Mechanisms
↓
Relevant Bonuses / Support
↓
Ethical Scarcity/Urgency — Where Appropriate
↓
Strengthened Offer
This is important because you now have two versions of the offer in your thinking:
Original Offer → Strengthened Offer
You can clearly see what changed and why.
Your Phase 2 Master Offer Blueprint
Your work now flows:
Validated Problem
↓
Most Promising Solution
↓
Problem–Solution Fit
↓
Customer Outcome
↓
Transformation Roadmap
↓
Designed Offer
↓
Packaged Offer
↓
Value Proposition
↓
Strengthened Offer
Now the offer is ready for one of the most sensitive decisions:
“What should I charge for this?”
That’s Step 9.
🔓 EVUNN Execution Toolkit
Offer Value & Confidence Builder
Your offer is already designed. Don’t redesign it.
Use the EVUNN Offer Value & Confidence Builder to identify the biggest sources of customer hesitation and strengthen the offer through better value, clearer progress, reduced effort, appropriate support and legitimate risk reduction.
→ Unlock The Toolkit
One Payment. All Stage 1 Toolkits. Yours For Life.
No monthly subscription. No recurring fees. Just the tools you need to execute.
→ Unlock All Stage 1 Execution Toolkits
What Should I Learn Next?
You now have a designed, packaged and strengthened offer.
But one major decision remains:
“What should I charge for it?”
Pricing shouldn’t be pulled out of thin air or based solely on what competitors charge.
You need to determine a price that makes sense for:
The value of the outcome
The customer’s willingness and ability to pay
The nature of the problem
Your delivery model
Your economics
The position of the offer
Step 9 — Develop The Pricing Strategy
The question we’re now trying to answer:
“What should I charge for this offer, and why?”
To understand their experience, use Book 3. Title: Practical Empathy
Author: Indi Young
Time Investment: 5+ hours (Audiobook)
Listen to Audiobook with Audible free trial |Buy at the Bookshop
The Big Idea from Practical Empathy
Empathy helps you move beyond assumptions and develop a deeper understanding of how people experience problems, situations, what they do, and what matters to them.
For an expert, this is a critical shift. Your expertise tells you what you think the problem is. Empathy helps you understand the problem from their perspective.
What Does this Book Help you Achieve?
Practical Empathy helps you:
Listen without immediately interpreting
Understand people’s experiences more deeply
Separate what people actually say from your assumptions
Make sense of what you hear
Identify patterns across people’s experiences
Use those insights to improve what you create
The goal isn’t to become better at selling.
It’s to become better at understanding.
Should I Read it Now?
YES.
You’ve already explored:
Step 1: What problems might exist?
Step 2: Why might people want to solve them?
Now you need to understand: What is this experience actually like for the person living through it?
Which Chapters Matter Most for me Now?
Chapter 2: Empathy Brings Balance (Essential)
Understand what empathy actually means and why it matters when making decisions about customers.
Chapter 3: Put Empathy to Work (Essential)
Learn how empathy can become part of how you investigate and understand problems.
Chapter 4: A New Way to Listen (Essential)
This is one of the most important chapters for this stage.
Learn to listen to someone’s experience without immediately jumping to solutions, advice or conclusions.
Chapter 5: Make Sense of What You Heard (Essential)
Find out how to process and deepen your understanding of what people tell you.
Chapter 6: Apply Empathy to What You Create (Essential)
Understand how patterns in people’s experiences can influence what you eventually create.
Chapter 1: Business Is Out of Balance (Read this chapter for context only)
It explains why relying only on numbers and analytical thinking can leave important parts of the customer experience invisible.
Skip Chapters 7–9 for now
They focus more heavily on applying empathy within workplaces and organizations.
Listen to Audiobook with Audible free trial | Buy at the Bookshop
Your Step 3 Outcome
By the end of this step, you should have:
A deeper understanding of the experience behind each problem of the 3 problems generated in step 1
A clearer distinction between what you know and what you’re assuming
Initial insight into what people think, feel and do
A better understanding of their frustrations and desired outcomes
A list of questions you still need to investigate with real people
Notice what hasn’t happened yet:
You haven’t validated the problems yet. That’s intentional.
You’ve developed empathy, but empathy based on your own reflection is still not enough.
The next step takes you deeper.
Ready to Put Empathy into Practice?
Reading about empathy is not the same as practising it.
The EVUNN Customer Empathy Toolkit gives you a structured way to examine the problem from the customer’s perspective and separate evidence from assumptions.
One Payment. For All EVUNN Stage 1 toolkits.
What Should I Learn Next?
You now have a better understanding of the customer’s experience.
But there’s another question:
What are they actually trying to accomplish?
A customer may describe a problem, but the problem itself isn’t always the real objective.
They may be trying to make progress toward something bigger.
Step 4: Jobs-to-Be-Done
You’ll move from: Understanding their experience to understanding the progress they’re actually trying to make.
