how to increase offer value

How to Increase Offer Value: Make Your Offer More Compelling | EVUNN

PROBLEM: I understand the problem, but I don't fully understand what it's like to experience it.

To find a profitable problem to solve, you must understand what it is like to experience the problem

STEP 3: DEVELOPING EMPATHY

I would make Step 8 the offer-strengthening step, not another offer-design exercise.

The distinction is important:

  • Step 5: What is the offer?

  • Step 6: How is it packaged?

  • Step 7: Why is it valuable to this customer?

  • Step 8: How do we make the offer more compelling and increase confidence in buying it?

  • Step 9: What should we charge?

  • Step 10: Will people actually buy it?

So I would write it this way.

Step 8 — Increase Offer Value & Customer Confidence

The Problem We’re Solving

“My offer solves a real problem, but customers may still hesitate because they don’t see enough value or feel confident enough to buy.”

You now have a complete offer.

You know:

  • Who it’s for

  • The problem it solves

  • The solution

  • The desired outcome

  • The transformation

  • What the customer receives

  • How it is packaged

  • Why it is valuable

But a valuable offer can still be difficult to buy.

A customer may think:

“This sounds useful, but will it actually work for me?”

“Is it worth the money?”

“What if I don’t get the result?”

“Why should I choose this instead of another option?”

Step 8 is about improving the offer itself so that the customer sees greater value and has greater confidence in achieving the desired outcome.


The EVUNN Mindset Shift

From “Add More Stuff” → “Increase The Value And Reduce The Risk”

When experts hear that an offer needs more value, they often respond by adding:

  • More sessions

  • More PDFs

  • More videos

  • More bonuses

  • More support

  • More features

But more isn’t necessarily more valuable.

The goal isn’t to make your offer bigger.

The goal is to make the customer’s desired outcome:

More valuable → more believable → faster to achieve → easier to achieve → less risky.

This is where $100M Offers becomes especially useful.


📖 Book — $100M Offers

$100M Offers

Author: Alex Hormozi

For Step 8, this is the primary book.

You’ve already used Chapters 6, 8, 9 and 10 when designing the offer.

Now focus on the offer-enhancement section.

What To Read

Chapter 11 — Enhancing The Offer: Scarcity, Urgency, Bonuses, Guarantees, and Naming

Essential

This gives you the overall framework for strengthening an offer.

But don’t automatically apply every tactic.

Use only what genuinely improves the customer experience or reduces uncertainty.


Chapter 12 — Enhancing The Offer: Scarcity

Recommended

Learn when genuine scarcity can help a customer make a decision.

Do not manufacture fake scarcity.


Chapter 13 — Enhancing The Offer: Urgency

Recommended

Understand legitimate reasons why a customer may need to act now rather than later.


Chapter 14 — Enhancing The Offer: Bonuses

Recommended

Learn how additional components can increase value.

But ask:

Does this bonus help the customer achieve the outcome?

If not, leave it out.


Chapter 15 — Enhancing The Offer: Guarantees

Essential

This is particularly useful for thinking about risk reduction.

The question isn’t:

“What guarantee can I copy?”

It’s:

“What legitimate risk is preventing this customer from feeling confident enough to buy?”

Then determine whether there is an appropriate way to reduce that risk.


Chapter 16 — Enhancing The Offer: Naming

Skim

A clear name can make an offer easier to understand and remember.

But naming is not the main objective of Step 8.


Your EVUNN Action

Strengthen The Offer

Bring forward the Customer Value Proposition and Packaged Offer you completed in Steps 6 and 7.

Now look for opportunities to make the offer stronger.


1. Identify The Customer’s Buying Uncertainty

Start with the customer.

Ask:

“What might make this customer hesitate before buying?”

Possible reasons include:

  • They don’t trust the solution yet.

  • They’re unsure it will work for them.

  • The outcome feels too far away.

  • The process looks difficult.

  • They don’t understand what’s included.

  • They don’t know whether the investment is justified.

  • They have tried similar solutions before.

  • They are worried about wasting money.

  • They aren’t sure they can implement the solution.

Don’t guess if you already have customer evidence.

Use what you learned during customer discovery and validation.


2. Identify The Biggest Value Gap

Now ask:

“What is preventing the customer from seeing the full value of this offer?”

You may discover that the problem isn’t that your offer needs more features.

Perhaps:

  • The outcome isn’t clear enough.

  • The transformation takes too long.

  • The process requires too much effort.

  • The customer needs more support.

  • The proof is weak.

  • The offer feels risky.

  • The delivery is complicated.

Identify the one or two biggest gaps.


3. Increase The Desired Outcome

Return to your Customer Outcome.

Ask:

“Can the offer create a more meaningful version of this outcome?”

For example, instead of merely:

“Learn how to generate leads.”

Perhaps the meaningful outcome is:

“Build a repeatable process for generating qualified leads.”

The goal is not to exaggerate the promise.

It is to make the real value of the transformation visible.


4. Increase The Likelihood Of Success

This is one of the most important areas for expertise-based businesses.

Ask:

“What could make the customer more confident that they can actually achieve the outcome?”

Potential mechanisms include:

  • Proven process

  • Clear methodology

  • Demonstrations

  • Case studies

  • Examples

  • Templates

  • Feedback

  • Expert guidance

  • Implementation support

  • Checkpoints

  • Progress tracking

Use only mechanisms that are appropriate and credible.


5. Reduce The Time To Value

Ask:

“How quickly can the customer experience meaningful progress?”

You don’t necessarily need to shorten the entire transformation.

Instead, identify an early meaningful win.

For example:

Long-term outcome:
Build a repeatable client acquisition system.

Early win:
Identify and contact the first 20 qualified prospects using the new system.

That early progress can increase confidence.


6. Reduce Customer Effort

Ask:

“What unnecessary effort can we remove?”

You might:

  • Simplify the process

  • Provide templates

  • Provide examples

  • Pre-structure decisions

  • Create checklists

  • Automate repetitive tasks

  • Provide implementation guidance

The objective isn’t to remove all customer effort.

Some transformations require the customer to do the work.

The objective is to remove unnecessary friction.


7. Add Value-Enhancing Components

Now consider whether the offer genuinely needs additional components.

Possible additions include:

Tools

Templates, checklists, calculators or frameworks.

Support

Reviews, feedback or implementation assistance.

Resources

Relevant examples, guides or reference materials.

Access

Appropriate access to you, your team or a community.

But use this rule:

If removing it would not reduce the customer’s ability to achieve the outcome, question whether it belongs.


8. Consider Bonuses Carefully

A bonus should not simply be:

“Here’s another PDF.”

Ask:

“What related obstacle could this bonus help the customer overcome?”

A useful bonus might:

  • Save time

  • Remove an obstacle

  • Make implementation easier

  • Increase confidence

  • Help the customer avoid a common mistake

The bonus should support the core transformation.


9. Reduce Legitimate Risk

Identify the customer’s biggest perceived risk.

Then ask:

“What can I legitimately do to reduce that risk?”

Possible mechanisms might include:

  • A clear scope

  • Trial or introductory experience

  • Demonstration

  • Case studies

  • Proof

  • Milestone-based delivery

  • Appropriate guarantee

  • Clear expectations

  • Transparent limitations

Don’t promise outcomes you cannot control.

A guarantee should increase confidence without creating an irresponsible promise.


10. Use Scarcity And Urgency Only When They Are Real

Scarcity can be appropriate when there is genuinely limited capacity.

For example:

“Only five consulting clients can be accepted this month.”

That’s real if you genuinely have five available places.

Urgency can be appropriate when there is a genuine reason for acting now.

For example:

A workshop begins on a fixed date.

Avoid:

“Only 3 spots left!!!”

when there are actually unlimited places.

EVUNN should teach ethical offer design, not manipulation.


11. Give The Offer A Clear Identity

Now consider the name.

A good offer name should help the customer understand:

What is this?

and potentially:

What does it help me achieve?

Don’t spend hours trying to create a clever name.

Clarity beats cleverness.


12. Recalculate The Offer

Now compare the original offer with the strengthened version.

Ask:

Did we increase value?

Did we increase confidence?

Did we reduce unnecessary effort?

Did we reduce legitimate buying risk?

Did we improve the customer’s experience?

Did we avoid unnecessary complexity?

If you simply added more components without improving these things, you’ve probably made the offer bigger rather than better.


Your Offer Value Test

Before moving on, ask:

Outcome Test

Is the desired outcome genuinely valuable?

Confidence Test

Does the customer have good reasons to believe the offer can help?

Speed Test

Can the customer experience meaningful progress quickly enough?

Effort Test

Have we removed unnecessary effort?

Risk Test

Have we addressed the biggest legitimate buying risk?

Value Test

Does the offer now feel more valuable than it did before?

Integrity Test

Are all our claims, guarantees, scarcity and urgency genuine?

That last test is important.

EVUNN should help experts build credible offers, not artificially inflated ones.


Your Step 8 Deliverable

By the end of this step, you should have an:

Offer Value & Confidence Blueprint

Containing:

Customer Buying Concerns

Value Gaps

Desired Outcome Strengthened

Success Mechanisms

Early Value / Quick Win

Effort Reduction

Value-Enhancing Components

Risk-Reduction Mechanisms

Relevant Bonuses / Support

Ethical Scarcity/Urgency — Where Appropriate

Strengthened Offer

This is important because you now have two versions of the offer in your thinking:

Original Offer → Strengthened Offer

You can clearly see what changed and why.


Your Phase 2 Master Offer Blueprint

Your work now flows:

Validated Problem

Most Promising Solution

Problem–Solution Fit

Customer Outcome

Transformation Roadmap

Designed Offer

Packaged Offer

Value Proposition

Strengthened Offer

Now the offer is ready for one of the most sensitive decisions:

“What should I charge for this?”

That’s Step 9.


🔓 EVUNN Execution Toolkit

Offer Value & Confidence Builder

Your offer is already designed. Don’t redesign it.

Use the EVUNN Offer Value & Confidence Builder to identify the biggest sources of customer hesitation and strengthen the offer through better value, clearer progress, reduced effort, appropriate support and legitimate risk reduction.

→ Unlock The Toolkit

One Payment. All Stage 1 Toolkits. Yours For Life.

No monthly subscription. No recurring fees. Just the tools you need to execute.

→ Unlock All Stage 1 Execution Toolkits


What Should I Learn Next?

You now have a designed, packaged and strengthened offer.

But one major decision remains:

“What should I charge for it?”

Pricing shouldn’t be pulled out of thin air or based solely on what competitors charge.

You need to determine a price that makes sense for:

  • The value of the outcome

  • The customer’s willingness and ability to pay

  • The nature of the problem

  • Your delivery model

  • Your economics

  • The position of the offer

Step 9 — Develop The Pricing Strategy

The question we’re now trying to answer:

“What should I charge for this offer, and why?”

To understand their experience, use Book 3. Title: Practical Empathy

Practical empathy

 

Author: Indi Young

Time Investment: 5+ hours (Audiobook) 

Listen to Audiobook with Audible free trial |Buy at the Bookshop

 

The Big Idea from Practical Empathy 

Empathy helps you move beyond assumptions and develop a deeper understanding of how people experience problems, situations, what they do, and what matters to them.

For an expert, this is a critical shift. Your expertise tells you what you think the problem is. Empathy helps you understand the problem from their perspective.


 

What Does this Book Help you Achieve?

Practical Empathy helps you:

  • Listen without immediately interpreting

  • Understand people’s experiences more deeply

  • Separate what people actually say from your assumptions

  • Make sense of what you hear

  • Identify patterns across people’s experiences

  • Use those insights to improve what you create

The goal isn’t to become better at selling.

It’s to become better at understanding.


 

Should I Read it Now?

YES.

You’ve already explored:

Step 1: What problems might exist?

Step 2: Why might people want to solve them?

Now you need to understand: What is this experience actually like for the person living through it?


 

Which Chapters Matter Most for me Now?

Chapter 2: Empathy Brings Balance (Essential)

Understand what empathy actually means and why it matters when making decisions about customers.

Chapter 3: Put Empathy to Work (Essential)

Learn how empathy can become part of how you investigate and understand problems.

Chapter 4: A New Way to Listen (Essential)

This is one of the most important chapters for this stage.

Learn to listen to someone’s experience without immediately jumping to solutions, advice or conclusions.

Chapter 5: Make Sense of What You Heard (Essential)

Find out how to process and deepen your understanding of what people tell you.

Chapter 6: Apply Empathy to What You Create (Essential)

Understand how patterns in people’s experiences can influence what you eventually create.

Chapter 1: Business Is Out of Balance (Read this chapter for context only)

It explains why relying only on numbers and analytical thinking can leave important parts of the customer experience invisible.

Skip Chapters 7–9 for now

They focus more heavily on applying empathy within workplaces and organizations.

Listen to Audiobook with Audible free trial | Buy at the Bookshop


 

Your Step 3 Outcome

By the end of this step, you should have:

  • A deeper understanding of the experience behind each problem  of  the 3 problems generated in step 1

  • A clearer distinction between what you know and what you’re assuming

  • Initial insight into what people think, feel and do

  • A better understanding of their frustrations and desired outcomes

  • A list of questions you still need to investigate with real people

Notice what hasn’t happened yet:

You haven’t validated the problems yet. That’s intentional.

You’ve developed empathy, but empathy based on your own reflection is still not enough.

The next step takes you deeper.


 

🔒 Ready to Put Empathy into Practice?

Reading about empathy is not the same as practising it.

The EVUNN Customer Empathy Toolkit gives you a structured way to examine the problem from the customer’s perspective and separate evidence from assumptions.

 

One Payment. For All EVUNN Stage 1 toolkits.

What Should I Learn Next?

You now have a better understanding of the customer’s experience.

But there’s another question:

What are they actually trying to accomplish?

A customer may describe a problem, but the problem itself isn’t always the real objective.

They may be trying to make progress toward something bigger.

Step 4: Jobs-to-Be-Done

You’ll move from: Understanding their experience to understanding the progress they’re actually trying to make.

Leave a Reply

Your email address will not be published. Required fields are marked *