PROBLEM: I understand the problem, but I don't fully understand what it's like to experience it.
To find a profitable problem to solve, you must understand what it is like to experience the problem
STEP 3: DEVELOPING EMPATHY
Yes. For Step 10, I would make this the final decision point of Phase 2. It should not simply teach people how to “test an offer.” It should take everything they built in Steps 1–9 and turn it into evidence-based decisions.
The most important thing is that Step 10 should not restart the process. It should test the offer that already exists.
Step 10 — Validate Your Offer
The Problem We’re Solving
“I’ve built an offer, but I don’t know whether real customers actually want it and will pay for it.”
You have now built the pieces of your offer:
A validated problem
A promising solution
Problem–Solution Fit
A defined customer outcome
A transformation roadmap
A designed offer
A packaged offer
A value proposition
A strengthened offer
A pricing strategy
But all of this is still a hypothesis until real customers respond to it.
You may believe:
“Customers will want this.”
You may believe:
“They will see the value.”
You may believe:
“They will pay this price.”
But belief isn’t validation.
Validation is about getting evidence.
Your job now is to put the offer in front of real people and learn what actually happens.
The EVUNN Mindset Shift
From “I Think They Will Buy” → “Let Me Find Out”
Experts often become emotionally attached to an offer they’ve spent time creating.
That’s dangerous.
You don’t need to prove that your offer is good.
You need to discover whether the market responds to it.
So don’t ask:
“How do I convince people to buy my offer?”
Ask:
“What evidence would tell me whether this offer is worth pursuing?”
This changes the exercise from selling your idea to learning from the market.
📖 Book — Testing Business Ideas
Testing Business Ideas
Authors: David J. Bland & Alexander Osterwalder
This is the primary book for Step 10.
Unlike earlier steps, you don’t need to read this book from beginning to end.
Your objective is to learn how to turn your offer assumptions into testable hypotheses and choose appropriate experiments.
What To Read
Section 2 — Test
Hypothesize
Essential
Learn how to turn assumptions into explicit hypotheses.
For example:
Weak:
“People will like my consulting offer.”
Better:
“Independent consultants with fewer than 10 active clients will pay ₦X for a structured client acquisition programme because inconsistent lead generation is preventing them from reaching their revenue goals.”
Now you have something you can actually test.
Experiment
Essential
Learn how to design experiments that generate evidence.
The question becomes:
“What is the smallest, fastest and most credible way I can test this assumption?”
Learn
Essential
Testing isn’t useful unless you know what the evidence means.
You need to distinguish between:
What happened
and
What you learned from what happened.
Decide
Essential
This is particularly important for EVUNN.
The result of validation should not always be:
YES — launch it.
It could be:
Proceed
Modify
Retest
Abandon
Return to an earlier assumption
Good validation gives you permission to change direction.
Section 3 — Experiments
You don’t need to study every experiment in the book.
Focus on the experiments that make sense for an expertise-based business.
Especially look at:
Discovery experiments
Useful when you still need to understand customer reactions.
Validation experiments
Useful when you want stronger evidence that customers will actually engage, commit or pay.
The exact experiment should depend on what assumption you are testing.
Your EVUNN Action
Build Your Offer Validation Plan
Don’t immediately start asking:
“How many people will buy?”
First identify what you actually need to learn.
1. Bring Forward Your Offer
Take the final offer from Step 8 and the pricing decision from Step 9.
Write:
Our Offer
For
To solve
Helping them achieve
At an initial price of
This becomes your Offer Validation Hypothesis.
2. Identify Your Biggest Assumptions
Your offer contains assumptions.
For example:
Customer assumption
“This is the right customer.”
Problem assumption
“This problem is important enough to solve.”
Solution assumption
“This solution can solve the problem.”
Outcome assumption
“This is the outcome the customer actually wants.”
Value assumption
“Customers see sufficient value in this solution.”
Pricing assumption
“Customers will accept this price.”
Behaviour assumption
“Customers will take action to buy this.”
List the assumptions behind your offer.
3. Rank Your Assumptions
Not every assumption deserves equal attention.
For each assumption ask:
How important is this assumption?
If it is wrong, does the offer fail?
How uncertain are we?
Do we already have strong evidence?
How easy is it to test?
Can we learn something quickly?
Prioritize the assumptions that are:
High importance + high uncertainty
These are your critical assumptions.
4. Choose Your Riskiest Assumption
Don’t test everything at once.
Ask:
“If this assumption is wrong, what could seriously undermine the offer?”
For example:
If your entire business depends on customers paying ₦500,000, but you have no evidence anyone will pay more than ₦100,000, price may be the critical assumption.
If you aren’t sure the customer even considers the problem important, problem importance may be the critical assumption.
Test the assumption that could cause the biggest failure.
5. Turn It Into A Testable Hypothesis
Use:
We believe [specific customer] will [specific behaviour] because [reason].
For example:
We believe Nigerian mid-level professionals who want to start consulting businesses will pay ₦150,000 for a structured six-week programme because they struggle to turn their expertise into a marketable offer.
Now define what evidence would support that belief.
6. Define What Counts As Evidence
This is extremely important.
Don’t run an experiment and then decide afterward that the result “looks positive.”
Before testing, establish your success criteria.
For example:
“If 5 out of 10 qualified prospects agree to a sales conversation, we will consider the interest signal strong enough to continue testing.”
Or:
“If at least three qualified prospects make a financial commitment, we will treat willingness to pay as a positive signal.”
The exact threshold will depend on:
Your customer
Your offer
Your price
Your experiment
Your sample size
The strength of evidence required
The important principle is:
Define the evidence before you see the result.
7. Choose The Smallest Useful Experiment
Don’t build a complete website, course, brand or automation system just to test an assumption.
Ask:
“What is the simplest experiment that could give me meaningful evidence?”
For an expertise-based business, possible experiments might include:
Customer conversations
Useful for understanding reactions and objections.
Offer concept test
Present the offer and observe responses.
Landing page test
Measure whether qualified prospects take meaningful action.
Call-to-action test
See whether prospects move to the next step.
Pre-sale
Ask customers to commit before fully building the offer.
Paid pilot
Deliver the offer to a small group and observe whether customers receive the promised value.
Deposit or reservation
Test whether interest is strong enough for financial commitment.
Concierge delivery
Manually deliver the solution before investing in systems or automation.
The experiment should match the assumption.
8. Test Behaviour, Not Just Opinions
This is one of the most important lessons for EVUNN.
Someone saying:
“That’s a great idea.”
is not the same as:
“I’d like to buy it.”
And:
“I’d buy it.”
is not the same as:
actually paying.
Whenever possible, move from:
Opinion → Intent → Action → Commitment → Payment
The closer you get to actual customer behaviour, the stronger your evidence becomes.
9. Run The Experiment
Now test the offer with real people who fit your target customer.
Record:
Who participated
What they were shown
What they were asked to do
What they actually did
What they said
Objections
Questions
Drop-offs
Commitments
Payments
Unexpected reactions
Don’t rely on memory.
Capture the evidence.
10. Separate Signals From Noise
Not every response means something.
For example:
“I don’t like the colour of the page.”
may not tell you anything important about the offer.
But:
“I have this problem, but I wouldn’t pay ₦200,000 to solve it.”
could be an important pricing signal.
Ask:
“Does this observation change one of our critical assumptions?”
Focus on evidence that affects the business.
11. Analyse What You Learned
After the experiment, compare:
What we expected
vs.
What actually happened
Then ask:
What does this tell us about the assumption?
For example:
Expected:
10 qualified prospects would request a sales call.
Actual:
2 requested a call.
Possible learning:
The offer may not be sufficiently compelling, the audience may be wrong, the message may be unclear, or the problem may not be urgent enough.
Don’t immediately conclude:
“The offer failed.”
Investigate why.
12. Decide What To Do Next
Every experiment should lead to a decision.
Use four possible outcomes:
PROCEED
Evidence supports the assumption.
Continue developing the offer.
MODIFY
The idea has potential, but something needs to change.
Modify the relevant part and retest.
RETEST
The experiment wasn’t strong enough to provide reliable evidence.
Run a better test.
ABANDON
Evidence strongly suggests the assumption is wrong and continuing would not be sensible.
Move on.
13. Update Your Offer
Validation is not simply:
“Pass or fail.”
It is a learning loop.
Your process becomes:
Hypothesis
↓
Experiment
↓
Evidence
↓
Learning
↓
Decision
↓
Offer Improvement
↓
New Hypothesis
↓
New Experiment
This is how the offer becomes progressively stronger.
Your Phase 2 Validation Gate
Before you declare the offer ready, ask:
Problem
Do we have evidence that the customer cares about the problem?
Solution
Do we have evidence that our solution addresses it?
Outcome
Does the customer actually want the promised outcome?
Offer
Does the structure make sense to the customer?
Value
Does the customer perceive meaningful value?
Price
Is there evidence that the proposed price is acceptable?
Behaviour
Are customers taking meaningful action?
Payment
Where possible, have we obtained actual financial commitment?
Delivery
Can we actually deliver the promised transformation?
Your Step 10 Deliverable
By the end of this step, you should have an:
Offer Validation Report
Containing:
Final Offer
↓
Critical Assumptions
↓
Riskiest Assumption
↓
Testable Hypothesis
↓
Success Criteria
↓
Experiment Selected
↓
Customer Evidence
↓
What We Learned
↓
Decision
↓
Offer Changes
↓
Validated Offer Direction
This becomes the final output of Phase 2.
🎯 Your Phase 2 Outcome
You have now moved from:
“I think I have a good offer.”
to:
“I have an offer built around a validated problem, a defined customer and a desired outcome—and I have tested the key assumptions behind the offer with real-world evidence.”
Your Phase 2 journey is therefore:
Problem
↓
Solution
↓
Fit
↓
Outcome
↓
Transformation
↓
Offer
↓
Packaging
↓
Value Proposition
↓
Offer Strengthening
↓
Pricing
↓
Validation
And the entrepreneur leaves Phase 2 with a validated offer direction, not merely an attractive offer sitting on paper.
🔓 EVUNN Execution Toolkit
Offer Validation Toolkit
Don’t guess whether your offer will work.
Use the EVUNN Offer Validation Toolkit to turn the assumptions behind your offer into testable hypotheses, select the right experiments, capture customer evidence, evaluate what you learned and decide whether to proceed, modify, retest or abandon.
→ Unlock The Toolkit
One Payment. All Stage 1 Toolkits. Yours For Life.
No monthly subscription. No recurring fees. Just the tools you need to execute.
→ Unlock All Stage 1 Execution Toolkits
🎯 You Have Completed Phase 2
You started this phase with:
“I have a validated problem. What should I create to solve it?”
You finish with:
A validated offer direction.
You now have:
A promising solution
→ Problem–Solution Fit
→ A defined customer outcome
→ A transformation journey
→ A structured offer
→ A clear value proposition
→ A strengthened offer
→ A pricing strategy
→ Real-world validation evidence
But there is an important distinction:
You have not yet built a market position.
You now know what you’re offering and why it matters.
The next question is:
“Who exactly should this offer be positioned for, and why should they choose it over the alternatives?”
Phase 3 — Position & Get Attention
That’s where you move from building the offer to positioning it in the market and creating a system for getting the right people to notice it.
To understand their experience, use Book 3. Title: Practical Empathy
Author: Indi Young
Time Investment: 5+ hours (Audiobook)
Listen to Audiobook with Audible free trial |Buy at the Bookshop
The Big Idea from Practical Empathy
Empathy helps you move beyond assumptions and develop a deeper understanding of how people experience problems, situations, what they do, and what matters to them.
For an expert, this is a critical shift. Your expertise tells you what you think the problem is. Empathy helps you understand the problem from their perspective.
What Does this Book Help you Achieve?
Practical Empathy helps you:
Listen without immediately interpreting
Understand people’s experiences more deeply
Separate what people actually say from your assumptions
Make sense of what you hear
Identify patterns across people’s experiences
Use those insights to improve what you create
The goal isn’t to become better at selling.
It’s to become better at understanding.
Should I Read it Now?
YES.
You’ve already explored:
Step 1: What problems might exist?
Step 2: Why might people want to solve them?
Now you need to understand: What is this experience actually like for the person living through it?
Which Chapters Matter Most for me Now?
Chapter 2: Empathy Brings Balance (Essential)
Understand what empathy actually means and why it matters when making decisions about customers.
Chapter 3: Put Empathy to Work (Essential)
Learn how empathy can become part of how you investigate and understand problems.
Chapter 4: A New Way to Listen (Essential)
This is one of the most important chapters for this stage.
Learn to listen to someone’s experience without immediately jumping to solutions, advice or conclusions.
Chapter 5: Make Sense of What You Heard (Essential)
Find out how to process and deepen your understanding of what people tell you.
Chapter 6: Apply Empathy to What You Create (Essential)
Understand how patterns in people’s experiences can influence what you eventually create.
Chapter 1: Business Is Out of Balance (Read this chapter for context only)
It explains why relying only on numbers and analytical thinking can leave important parts of the customer experience invisible.
Skip Chapters 7–9 for now
They focus more heavily on applying empathy within workplaces and organizations.
Listen to Audiobook with Audible free trial | Buy at the Bookshop
Your Step 3 Outcome
By the end of this step, you should have:
A deeper understanding of the experience behind each problem of the 3 problems generated in step 1
A clearer distinction between what you know and what you’re assuming
Initial insight into what people think, feel and do
A better understanding of their frustrations and desired outcomes
A list of questions you still need to investigate with real people
Notice what hasn’t happened yet:
You haven’t validated the problems yet. That’s intentional.
You’ve developed empathy, but empathy based on your own reflection is still not enough.
The next step takes you deeper.
Ready to Put Empathy into Practice?
Reading about empathy is not the same as practising it.
The EVUNN Customer Empathy Toolkit gives you a structured way to examine the problem from the customer’s perspective and separate evidence from assumptions.
One Payment. For All EVUNN Stage 1 toolkits.
What Should I Learn Next?
You now have a better understanding of the customer’s experience.
But there’s another question:
What are they actually trying to accomplish?
A customer may describe a problem, but the problem itself isn’t always the real objective.
They may be trying to make progress toward something bigger.
Step 4: Jobs-to-Be-Done
You’ll move from: Understanding their experience to understanding the progress they’re actually trying to make.
